Awesome service even though we didn’t purchase a product. The 36″ firebowl came with the house we just purchased. They are sending us the valve key that was missing for free. Now that’s customer service.

I purchased the 26″ hemi fire bowl and it looks great in our backyard. Kris Roath at Solus Decor was extremely helpful throughout the purchase. He even timed the delivery of the firebowl to coincide almost exactly with the arrival of our gas fitter! I couldn’t be more pleased with the fire bowl and their service.

I have purchased a number of the firebowls from Solus over the years for clients as well as one for my personal use. My clients and I have been extremely happy with the purchase. Customer service has been great, always ready to help.

We purchased the most beautiful firepit from Solus Decor having seen a photo of it in the Sunday Times Home section.

The company was very professional from start to finish. All our questions were answered promptly and they kept us up to date about delivery and setup.

The fire pit came incredibly well boxed up and was delivered on time and with full instructions.

The product is really very attractive and acts not only as a great meeting point in the garden for family and friends, but as a focal point in itself.

Couldn’t recommend it and Solus more.

Excellent Service and product from Solus! I was impressed from my first contact with Solus. Martes answered all of my questions, and our samples arrived right away. Our firebowl arrived on time, in the most incredible packaging, without a scratch, and it looks fantastic in our yard and works great – exactly what we wanted! I wouldn’t hesitate to recommend Solus to anyone looking for a high quality firebowl.

I purchased the Hemi 36 fire pit for my deck and it is absolutely beautiful. Solus was great to work with during the entire process and always available to answer questions and provide samples. I would highly recommend this fire pit!

Our family has 3, 36” Hemi fire bowls and counting. We have be completely satisfied with all of the products we have ordered from Solus. We are constantly complimented on how beautiful the fire bowl looks. Also worth mentioning is the top notch customer service. We will continue to use and recommend Solus to anyone.

We received excellent customer service upon visiting the Solus showroom. All of the aesthetic options and the working details were explained and shown to us while there in our one and only visit. Our purchase was then done through email and the pick up date was as stated and packaged extremely well for transport. We are extremely happy with our purchase – Hemi 36 in Cinder with extra concrete rocks.

 

Incredible company to order from. I ordered the 36 Hemi firebowl to complete my backyard hardscape project. They were awesome to deal with. They provided great advice on colour choices. Never tried to upsell. The customer service was impeccable.

The product itself is better than expected. The purchase and shipping process was quick and flawless.

Highly recommend this product and company.

We have been looking for a fireable for a while but found that many did not produce enough heat. The townhouse where we live has a Solus fire pit on the rooftop so we thought we would give it a try. It is a costly fire bowl but well worth the quality and durability,l as I believe it will last for many years. We have seen many at the local barbecue and hardware stores but nothing compares to the quality of the Solus bowl.
We were also very impressed with the customer service, Graham was always quick to respond with any questions and provided us a few quotes in order to provide us with the best option for us. Shipping was also very communicative and willing to work around my schedule in order for us to receive the product.
I was very please with the whole experience and I’m now enjoying the beautiful fire bowl. It is certainly attracting a lot of neighbors attention!