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FAQ and SAQ

Frequently asked questions about Solus fire pits, water features, tile and surrounds.

SAQ – stands for Should Ask Questions – oftentimes we get caught up in how it looks or how much it costs. Before you make a decision check out the SAQ.

Value and Quality

One of the most frequently asked questions we get asked is why and what makes Solus fire pits unique? Is it just appearance, functionality, or the warranty? The short answer – all of them. All Solus fire pits are designed, individually made, and hand-finished with care in Vancouver, Canada. Each of our vessels is individually cast from high performance, fibre-reinforced concrete and hand finished. Our brass cross-jet burners are designed and built in-house and each one is individually tested before it ships. We focus on sourcing the highest quality parts and craftsmanship and we stand behind the quality of our products with the best warranties in the business. All of our natural gas and propane fire pits have gone through rigorous certification testing to meet or exceed North American and UK/European quality and safety standards. We design our fire pits to be elegant, sculptural pieces that will stand the test of time and make commercial and residential spaces better places to be.

Solus Hemi Firepit – Client Photo

Incredible company to order from. I ordered the 36 Hemi firebowl to complete my backyard hardscape project. They were awesome to deal with. They provided great advice on colour choices. Never tried to upsell. The customer service was impeccable.

The product itself is better than expected. The purchase and shipping process was quick and flawless.

Highly recommend this product and company.

marshyd (2018)

With proper care our fire pits should last a life time. We use simple, high-quality materials such as high-performance, fibre-reinforced concrete, non-corrosive metals (brass, aluminum, stainless steel) and high strength plastic. Our warranties on craftsmanship and performance are as follows:

  • All concrete vessels – 1 year or 5 years with the use and purchase of a Solus All-Weather cover or Metal Tabletop where applicable.
  • Natural gas and propane manual burners – 5 years or 25 years with the purchase and use of a Solus All-Weather cover or Metal Tabletop where applicable.
  • Electronic Start Components – 1 year or 3 years with the purchase and use of a Solus All-Weather cover or Metal Tabletop where applicable.
  • Ethanol burners – 3 years with the purchase and use of a Solus All-Weather cover or Metal Tabletop where applicable.
  • Please visit our downloads page for warranty information.

Yes, all Solus natural gas and propane fire pits are fully certified as ‘Outdoor Decorative Gas Appliances’ to Canadian CSA 2.41-2014 and American ANSI Z21.97-2014 standards. We also have full CE certification as EN 509:2000 – Decorative Fuel Effects Gas Appliances and EN 60335-1:2001 Household and Similar Electrical Appliances.

What difference does it make to you? Certification means that our fire pits have gone through extensive third party testing to ensure that they are safe and meet or exceed the quality and performance standards of the governing bodies. Our fire pits are suitable for commercial locations where the actual appliance must be certified – especially fire pits. It is no longer acceptable to many jurisdictions to simply have a “certified burner” it must be the whole unit including the surround. The days of throwing a certified burner into any “non-certified” receptacle are quickly coming to a close. As a producer of certified fire pits, we are required to test each burner and to maintain the highest quality control standards. Our production facility is regularly inspected by the certification body to ensure the continued high quality of our craftsmanship, parts and testing practices.

We think our clients do a better job answering this than we can…

Great product and quality of product – expensive but glad I got this compared to a cheaper type of product.

These guys make a fantastic fire bowl. The design and craftmanship are really well done and it’s easy to enjoy the product. It also gets a lot of compliments…

Dennis Boyle British Columbia, 2014

We live in Canmore, Alberta, Canada in the beautiful Bow Valley high up in the Rocky Mountains. We wanted a fire pit on our deck that would provide heat, ambience, and decor. We looked for two eyars before we count the perfect product for us – Solus Decor, Vancouer BC’s hand polished concrete fire pits. Sunning design, craftsmanship and quality. The fire pit has extended our deck season by several months. Solus crated and shipped the firepit, then we used a zoom boom to life the fire pit to our upper deck. Assembly and in installation took 30 minutes. Easy. We use the fire pit almost every evening. The fire pit is worth the money – about $4500 installed.

Leslie McGeough Canmore, Rocky Mountains, Alberta, Canada (2013)

Excellent customer service and well worth the reasonable wait.

We’re very happy with our experience with Solus and the installation. They supply a premium product that is well worth paying a bit more for. The customer service from the first “drop by” the studio, to the design and installation of the final product was stress free. These people love their product and it’s contagious! Huge thank you to both Kris and Elton.

Jill and Justin 2015

Solus Hemi Firepit – Client Photo

Martes at Solus Decor was extremely helpful, answering my many questions promptly and informatively. The firebowl itself came in its own crate, and I was able to track it all the way – very impressive. And we love the finished article: beautifully made and a real style statement. Not a cheap purchase, but a real investment and, in my eyes, totally worth it.

Briarcliff B&B Massachussets, USA July 2013

Solus were recommended to us for the best open fire pits. Though expensive, they certainly are [the best] and we totally love it. The finish on the concrete is like looking at an Apple product…fine finish, exacting tolerances and well made.

The packing was perfect to preserve the integrity of the product, the unpacking was easy and the install went without problems.

The service and quotation process was smooth and professional and very helpful. All staff at sit and the manager were polite and professional and very helpful.

I totally recommend this product and firm to deal with.

Chris Overall 2018

Solus Decor firepits are perfect for commercial projects

Solus provides quality commercial grade firepits for hotels, restaurants, resorts and other commercial locations. We regularly assist architects, designers and developers in specifying a Solus firepit for  commercial projects.  Contact us to discuss your project.

Testimonials

Elevated halo firepit at Hyatt Pittsburg South Side

Both your fire table and service are of excellent quality and surpass our client’s exacting expectations.

As Landscape Architects, we are quite impressed with the quality of the material we received form Solus. The concrete work on the HALO fire table we received was excellent, the product arrived timely and in perfect shape. We are confident specifying Solus’ product and will continue to do so for many projects in the future.

Nick Hamad, Landscape Architect Land Expressions LLC, 2014

 

Customer service and quality are unsurpassed.

Working with Kris and Brad is so easy – they find the right product, walk our customers through all of their options, and , when there is a deficiency they work to fix any items immediately.

Jeremy Miller, Landscape Designer Houston Landscapes, Vancouver BC 2014

 

5 Star service well deserved rating

We have had an excellent service experience with solus. We had a small issue with the fire table we purchased. Solus was fantastic with dealing and immediately resolving the issue with a smile.

Jeffrey Hanratty, Construction and Design Versailles Building and Design, 2014

 

What is it about the Canadians, so friendly and relaxed, but able to deliver on craftmanship and customer satisfaction?

I have ordered fire bowls for clients on two projects. The web site is great because I am able to show clients photos and spec sheets at meetings.

Staff is friendly and easy to talk to, but take care of business as well.

I am happy with quality and service.

Edward Bash, Designer Dalmatia Landscape Design, 2014

 

As a designer I frequently get asked for fire bowls/pits within landscapes. I find the Solus products to be beautiful, functional and of superb quality.

Carina Cassidy, Designer Toronto, Canada

Again we think our clients do a better job answering this than we can…

Solus were recommended to us for the best open fire pits. Though expensive, they certainly are [the best] and we totally love it. The finish on the concrete is like looking at an Apple product…fine finish, exacting tolerances and well made.

The packing was perfect to preserve the integrity of the product, the unpacking was easy and the install went without problems.

The service and quotation process was smooth and professional and very helpful. All staff at sit and the manager were polite and professional and very helpful.

I totally recommend this product and firm to deal with.

Chris Overall 2018

 

Great service and product

We shopped around for a little bit before deciding on a Fire Bowl from Solus Decor. The sales staff were professional and helpful. The product was great in style and quality. Staff would touch base with us to ensure the specifications and the product’s delivery. Product was delivered as scheduled. We are very happy with our purchase and would buy from Solus Decor again.

Carmen P 2014

 

Solus firebox gas fire pit

The quality of Solus products is outstanding and the workmanship is very refined. My client was very pleased with their firebox and the quick turn around from order placement to delivery. The staff members that I dealt with were very helpful, pleasant and professional. Kris Roath was particularly lovely to work with, always on top of what needed to be done.

Lin Heppner, Designer Art and Commerce Design Inc, Vancouver, Canada

 

Cheshire, UK, client photo of Hemi firepit in their garden

We purchased the most beautiful firepit from Solus Decor having seen a photo of it in the Sunday Times Home section.

The company was very professional from start to finish. All our questions were answered promptly and they kept us up to date about delivery and setup.

The fire pit came incredibly well boxed up and was delivered on time and with full instructions.

The product is really very attractive and acts not only as a great meeting point in the garden for family and friends, but as a focal point in itself.

Couldn’t recommend it and Solus more.

Tatandles Cheshire, UK (2016)

 

Solus Hemi Fire Pit

I purchased the 26″ hemi fire bowl and it looks great in our backyard. Kris Roath at Solus Decor was extremely helpful throughout the purchase. He even timed the delivery of the firebowl to coincide almost exactly with the arrival of our gas fitter! I couldn’t be more pleased with the fire bowl and their service.

Steven Barnes Vancouver (2018)

Here is what our customers say

Outstanding product / service
Great customer service and the quality of the product was exceptional. A little more pricey than others, but well worth extra dollars

Mike C Canada (2015)

 

Very professional.
No complaints at all. Everything went very smooth.

Maureen Mullock Vancouver, BC, Canada (2015)

 

We live in Canmore, Alberta, Canada in the beautiful Bow Valley high up in the Rocky Mountains. We wanted a fire pit on our deck that would provide heat, ambience, and decor. We looked for two eyars before we count the perfect product for us – Solus Decor, Vancouer BC’s hand polished concrete fire pits. Sunning design, craftsmanship and quality. The fire pit has extended our deck season by several months. Solus crated and shipped the firepit, then we used a zoom boom to life the fire pit to our upper deck. Assembly and in installation took 30 minutes. Easy. We use the fire pit almost every evening. The fire pit is worth the money – about $4500 installed.

Leslie McGeough Canmore, Rocky Mountains, Alberta, Canada (2013)

 

Love our new firepit

Once I saw our firepit online I was pretty obsessed. We got the elevated halo 36. It’s just so pretty. Solus was lovely to deal with as well. It was easy to order and the rep spent a lot of time on the phone with me helping to pick out the color. The firepit shipped out on time and got here in perfect shape. We are very happy with our purchase.

Jennie Frisbie

 

Great product, well made, love it.

Packing was the best I have seen for any product I have every received, it’s nice to deal with people who love quality and pay attention to detail.

David Wadors

Sales

If you have purchased a Solus product and require additional stones or a cover we are happy to make them available to you. We do not sell burners, covers or fire stones without the purchase of one of our fire pits or water features.

We do not sell fireplace inserts, only the decorative surrounds and panels that go around them. For fireplace inserts please visit a fireplace shop in your area as they will have the expertise and experience to find the right product for your project.

Fuel

Our fire pits do not accommodate internally stored propane tanks for safety and technical reasons. Our Tank Table houses a 20 lb. propane tank and is available in the same finish and colour assortment as our fire pits. It serves well as an end table in your outdoor seating area.

We offer Natural Gas, Propane and Ethanol models.

Fuel consumption costs vary depending on a few factors including:
the cost of fuel in your area
the exposure of your site to wind and sun
the BTUs of the fire pit model that you are running

Generally Natural Gas is the most cost-efficient fuel choice with propane second and ethanol third.

Ethanol consumes approximately 1/2 – 1 litre per hour depending on wind and how full your fuel receptacle is. Firecube and Hemi 26 consume 1 litre per hour as they have smaller burners.

Natural Gas is appropriate where it is hard piped into the location.

Propane is appropriate if your project is fitted for propane or if you want the portable convenience of using propane tanks.

Ethanol is a good choice if you want a clean-burning fuel or you do not have access to Natural Gas or Propane.

Safety

All Solus fire pits are fully certified and safe. As with all gas appliances, children and pets should be monitored when your Solus fire pit is active and they should never be left burning unattended.

The concrete vessel will get warm to the touch but not hot. Please note that the metal burner plates on our ethanol models do get very hot and should not be touched until they are allowed to fully cool. Please see our user manuals for model specific safety instructions.

Concrete is as strong and stable as the substrate that it is attached to. Unless there is shifting of the building structure or a bond failure between the adhesive, substrate and concrete you should not see any cracking. Concrete can get hot to the touch but will not be adversely affected and will not produce any harmful fumes or vapors.

Use

You can certainly roast the odd marshmallow over our fire pits

We do not recommend the use of ethanol burners indoors. Ethanol, although clean-burning, can produce some air born residue and requires ample ventilation.

In wall and surround applications our concrete requires only a light dusting and an occasional wipe with a clean damp cloth. A small amount of neutral cleanser can be used for heavily soiled areas. We also recommend a yearly reseal with a concrete specific penetrating sealer to maintain the sheen and stain resistance.

For floor installations, we recommend mopping with a clean damp mop and a very small amount of neutral cleanser to keep the tiles free of dust and dirt. Resealing high traffic areas should be done as needed – as often as once per month and a yearly resealing is recommended for all areas.

Please visit our downloads page for care and maintenance guides.

Concrete is similar to limestone or marble and will stain if exposed to highly acidic or alkali substances, when left in prolonged contact with moisture, and if oil or wax is allowed to soak into the surface. Regular resealing, using trays under plants, and wiping up food spills right away should keep your concrete free of stains.

Installation, Shipping and Site Preparation

For all Solus fire pits you will need a level location with access to a fuel source and help to lift the fire feature into place.
If you plan to use ethanol or propane tanks you will need to unpack your fire pit and assemble the parts.

Ethanol burners assemble quickly and require no tools.

Propane that will be fed from a tank will require a propane hose with a regulator attached to connect the tank to the burner. You can purchase a commercial grade 15′ hose from us when you purchase your fire feature or you can source your own.

For hard piped gas line you will require a certified gas fitter to create the gas connection.

Auto start models also require a certified electrician to connect the burner electronics. Your electrician will need to supply you with a wall timer or switch from which to control the auto start mechanism.

We ship worldwide and have not found a location yet that we could not deliver to. You may be surprised by how reasonable the shipping charges are. Please contact our sales staff to find out how we can get our products to your location.

In stock products generally ship within 2 – 4 weeks. Products poured to order require 6 – 8 weeks and custom pieces vary from 6 -14 weeks. Shipping times may vary depending on the season due to high or lower demand.

Shipping costs vary depending on your location and what we are sending to you. You may be surprised by how reasonable the shipping charges are. Please contact us to get a shipping quote for your location.

Orders within the Metro Vancouver/Fraser Valley area will arrive individually packed and wrapped on pallets. Unless otherwise specified they will be delivered to the curbside in front of your project location. To unpack pallets you will require a box cutter (to be used with great care!). Outside of this area all orders are individually wrapped, foamed in place and packed in museum quality crates. The top and sides of the crates can be removed using a cordless drill fitted with a #2 Robertson driver bit. Once unwrapped from the pallet or crate your individually wrapped pieces can be carried to the installation location. Please note that for our largest pieces you may need up to 6 people for moving into place. All of our fire pits, water features, tiles and surrounds require some assembly. Please see our product specific user guides for detailed information.

All Solus products should be installed by experienced professionals. Installation methods will vary depending on the building type, local codes and the particular site requirements. An experienced stone mason or tile setter should be able to determine what is appropriate for your site. We are always happy to talk directly with Builders and Installers about the technical requirements of our products. Please contact us with any questions or concerns.

Installation cost and duration will vary depending on the scope of work involved and the prep required on site. Talking with your contractor or stone mason is the best way to determine an estimated cost for installation.

Planning the layout of your tile is one of the most important factors in a successful installation. Here are a few keys things to consider:
Is your surface or box square and level or will you need to make accommodations?
What will your layout pattern be and can you use our standard pieces to cover the required area?
Where will factory and cut edges will be located?
If you have corners how will you create the return? Butt joint, mitre or quark?
What size will your grout lines be?
How many tiles/panels do you need to cover the area? Always add extra tile to allow for cutting errors, colour variation and unforeseen circumstances.
Once you receive your pieces you will need to lay them out and arrange them based on colour and size variation.

Our concrete tiles are beautiful and durable but they are not intended for surfaces where they will be in contact with high alkali or acidic substances. This includes bathrooms and kitchens.

Solus panels and tiles are individually hand cast and have inherent colour and dimensional variation. Purchasing 5% extra ensures that you will have enough to allow for cutting errors and give you options when doing the aesthetic and dimensional layout.