Solus were recommended to us for the best open fire pits. Though expensive, they certainly are [the best] and we totally love it. The finish on the concrete is like looking at an Apple product…fine finish, exacting tolerances and well made.
The packing was perfect to preserve the integrity of the product, the unpacking was easy and the install went without problems.
The service and quotation process was smooth and professional and very helpful. All staff at sit and the manager were polite and professional and very helpful.
I totally recommend this product and firm to deal with.
The selection of fire bowl/pits to choose from is vast to say the least and as for customer service Janet could not have been more helpful.
She gladly chased up any queries I had and got back to me when she said she would. The product itself is stunning and really complemented my project, it arrived blemish free and on time. I’d like to say a big thank you to the team and would highly recommend them to anyone with decent taste. I am currently working on a new project and am working with them again.
We wanted a quality water feature. We found Solus to be extremely professional from start to finish in providing information and helping with sample, to ensure we had the right colour to blend with the rest of our landscaping. Solus provided unprompted updates re delivery and have helped with every piece of information that we have ever requested. their customer services is second to none. The end result is a beautiful water feature that is a centre piece in our garden, perfect to watch and lovely to hear.
I was impressed from my first contact with Solus. Martes answered all of my questions, and our samples arrived right away. Our firebowl arrived on time, in the most incredible packaging, without a scratch, and it looks fantastic in our yard and works great – exactly what we wanted! I wouldn’t hesitate to recommend Solus to anyone looking for a high quality firebowl.
Very helpful and professional assistane with selecting a fireplace surround. The material available to review options and colours was very helpful. The showroom and displays were also very helpful. Over the phone we received prompt answers to our questions. Solus facilitated shipping to a very complicated location.
Incredible company to order from. I ordered the 36 Hemi firebowl to complete my backyard hardscape project. They were awesome to deal with. They provided great advice on colour choices. Never tried to upsell. The customer service was impeccable.
The product itself is better than expected. The purchase and shipping process was quick and flawless.
Once I saw our firepit onine I was pretty obsessed. We got the elevated halo 36. It’s just so pretty. Solus was lovely to deal with as well. It was easy to order and the rep spent a lot of time on the phone with me helping to pick out the color. The firepit shipped out on time and got here in perfect shape. We are very happy with our purchase.
Our condo associaton purchased the Hemi 36″ Fire Bowl and our residents love it! We had it shipped all the way from Vancouver to Montreal and it arrived well-crated, in perfect condition for a straight-forward install. We have it connected with a timer switch, so it is just “set and forget” which is great, since we have many unsupervised resident users. The Hemi is very attractive when burning, and even when not lit it looks like a sculpture. Solus Decor’s after sales service has also been excellent.