Solus Terms of Business

By checking the box before purchasing, the Purchaser agrees to the following Terms and Conditions of Sale:

Payment

Payment terms are “Prepaid” and will not ship until the balance has been received in full. Balance payments are required a minimum of 5 business days prior to the ready by date. Payment options include credit card (Visa and MasterCard only), wire transfer, EFT, or company cheque/check. Any fees incurred from the client’s payment process will be the client’s responsibility.

Lead Times

Lead times are estimates only and represent the expected manufacturing window. If production is completed earlier than anticipated, Solus Decor reserves the right to ship the order sooner than the quoted lead time unless otherwise agreed in writing by both parties.

Taxes

Solus is required to charge: HST or GST/PST on all Canadian sales; Solus does not charge any duties and taxes on US sales. Purchaser is responsible for paying any state or federal taxes or US government tariffs should they be required. Please note, you may be required to provide us with “proof of use” tax remittance for the appropriate state and local tax authorities, or proof of tax exemption (e.g. a Reseller Permit/Resale Certificate) if applicable.

Cancellation

A 50% restocking fee will be applied to any cancelled orders. Orders cannot be shipped back to Solus.

Installation

We would be happy to answer any questions you may have regarding installation, handling and maintenance of your firepit. Solus Decor Inc. does not accept responsibility or liability for installation, gas connection, electrical connection, sealing or refinishing of any Solus products. Installation (depending on the unit) requires 2-6 people to move and place the unit.

Gas Hookup

Building code requirements and permits are unique to your location so a licensed gas fitter MUST be used for all natural gas installations and in situations where propane is being directly piped in. Issues regarding codes and permits are unique to your location and are the responsibility of the Purchaser. In the case of warranty claim we require Gas Fitter’s Registration #. Please refer to Warranty Claim Form.

Electrical Hookup

A licensed electrician must be utilized for all electrical installations in accordance with local codes. In the case of warranty claim we require Electrician’s Registration #. Please refer to your “Product Warranty Registration Form”.

Product Characteristics

Solus products are cast and finished by hand so each piece is unique. You can expect differences in visual texture and surface air voids, surface spider web-like cracks or veining and minor dimples. These intrinsic characteristics do not affect the quality and performance of the products. Coloring is also unique so any samples received, or website renditions may not match exactly but should be close representations.

Weathering + Wear

Concrete is naturally quite porous. This makes our smooth surface susceptible to wear over time. The darker aggregate within the concrete will naturally become exposed if left in the sun, rain, and snow. Solus factory seals all fire features with concrete sealer which repels water. Please note this will NOT make your fire pit impermeable to all the elements. Wet leaves, bird droppings, spilled drinks, and greasy food, will alter the surface appearance and contribute to the overall patina of your fire pit. We suggest using coasters (without coloured dyes) on all surfaces and wiping off any spillage with hot, slightly soapy water, then rinsing and repeating as needed. Resealing your firepit each season is recommended. We suggest Miracle 511 penetrating stone sealer.

Firepit Covers

Solus All-Weather Covers are available and included in your order, plus tailored to fit each individual firepit we manufacture. Solus covers and/or metal tabletops are required to be used to keep excess water from getting into the burner and blocking gas flow, which will result in the firepit temporarily not working and/or damage to the electrical components.

Shipping + Delivery

Photographs of your order are taken just before it is shipped in order to ensure that your product is not compromised in transit or when it is uncrated and unwrapped. Items going beyond Greater Vancouver are packed in a quality crate and delivered curbside by one of our selected LTL freight carriers. The purchaser must notify Solus of any special shipping requirements prior to the order leaving our warehouse. It is the purchaser’s responsibility to check that shipping details are noted correctly on the Order Confirmation. Additional fees will be charged to the purchaser if the delivery is rerouted after leaving the Solus facility. Any extra delivery charges (over and above curbside such as: by appointment, storage charges incurred because of refused delivery, inside delivery, redelivery attempts etc.) requested directly to the carrier, will be at the consignee’s expense. A Solus representative will contact you to confirm delivery arrangements prior to shipping the order. If we cannot reach you after several attempts, the shipping date will be rescheduled. Delivery DOES NOT include gas connection or electrical connection or moving the fire pit into place. Please note: moving the fire pit into place may require 2 – 6 people depending on the model.

Import Taxes, Duty and Fees

The buyer is solely responsible for all import duties, taxes, customs charges, and related fees assessed by authorities or carriers in the destination country. These charges are not included in our invoice or shipping charges and must be settled by the buyer upon importation. Unless otherwise explicitly agreed in writing, all international shipments are made Delivered at Place (DAP Incoterms 2020). This means the buyer/consignee is responsible for import customs clearance, the payment of all duties, taxes, and any other import-related charges upon arrival in their country. If the buyer refuses to pay any duties, taxes, carrier fees, or related import charges, the shipment may be returned, abandoned, or disposed of at the buyer’s expense. The buyer remains liable for all resulting costs, including (but not limited to) return shipping, storage, customs penalties, abandonment or destruction fees, and any additional carrier surcharges. We reserve the right to invoice the buyer for any additional costs, fees, or charges resulting from non-payment of import duties or refusal to accept shipment. Payment will be due immediately upon receipt of such invoice. Orders returned or abandoned due to the buyer’s refusal to pay import charges are not eligible for refund, credit, or replacement.

Delayed Shipment and Storage

Products will be held free of charge up until 2 weeks after the scheduled “ready-to-ship” date. Each crate or item will be charged a storage fee $100 pro rata per calendar month and will be added to the balance due to be paid before final shipping. Factory seconds or clearance sale items cannot be stored for more than 2 weeks. Delayed shipments will also be subject to a requote of shipping charges and any increase in shipping costs will be invoiced to the customer with payment required prior to delivery/shipment.

Solus Limited Warranty

Type	Components	Period
Manual Ignition (MLS) Fire Features	Brass Burner & components Concrete vessels	25 years 5 years
Manual Ignition w/Flame Supervision (MLS w/FSD) Fire Features	Brass Burner & components Concrete vessels Flame Supervision components – Auto Shutoff Gas Valve (H15) – Thermocouple (K17) – Universal Pilot (J985)	25 years 5 years 3 years 3 years 3 years
Electronic Ignition (AUTO) Fire Features	Brass Burner & components Concrete vessels Electronic components – Dual Solenoid Valve (BGD258) – Intermittent Pilot Assy (J996) – Sensor Assembly (Y75) – Ignition Control (EBC1000) – Spark Wire (WHA40) – Wiring Harness (WHA43)	25 years 5 years 3 years 3 years 3 years 3 years 3 years 3 years

These warranties are limited to the original purchaser for defects in material and workmanship for the stated periods. Solus Decor will, at its election, repair or replace the product where Solus inspection discloses any such defect occurring with normal usage. Solus will replace all warranted parts free of charge. Client is responsible for any costs associated with crating, shipping, handling, re-installation labour or disposal of replaced products or components. Solus does not provide onsite repair, visits or service. Prior to shipping, all electronic start burners and burners with Flame Supervision Valves are burn-tested by Solus as part of certification. The purchaser, prior to installation, should inspect the products and report any defects immediately. The Product Registration Form must be completed in full and returned to Solus within 30 days of installation. This warranty does not cover damage to products caused by inappropriate or improper installation, unauthorized modifications to the burner, vessel, parts, accident, misuse, abuse or improper maintenance; nor coloration and surface texture changes due to exposure to the elements. Please refer to prior pages in this Terms of Business for more details about natural product characteristics that would not be considered under a warranty claim.