QUICK SHIP is now AVAILABLE To purchase our most popular fire and water features, accessories and replacement parts, please visit our NEW ONLINE STORE.

Returns & Cancellations

Returns Policy

Solus will accept return of products that are in their original condition and packaging within 7 days of delivery to the purchaser. An administrative fee of 50% of the total product price will apply to orders returned that are not defective.

We also accept returns for exchange of items that are defective. For defective items please contact us at info@solusdecor.com or toll-free 1 (877) 255-3146.

Please do not ship any defective item back until you have spoken with a Solus representative and completed a warranty claim form (see PDF below). Filling out a warranty claim form will help us expedite resolution. Before you return the product, we will review your claim, talk with you and request photographs to determine the nature and cause of the defect. Within a reasonable amount of time we will determine whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Returned items can be shipped to:

Solus Decor Inc.
109 Braid Street, BUILDING C
New Westminster, B.C.
V3L 5H4

Cancellation Policy

We accept cancellations within 48 hours of order confirmation. An administrative fee of 50% of the total product price will apply to all orders that are cancelled after the 48 hour period.

Return & Warranty Forms are available on the downloads page