We can “quick ship” many of our modern fire pits and water features. Please call us at 1 (877) 255-3146 to discuss options available. Quick ship is subject to stock availability and time of year.

Regular shipping times: 
Replacement parts normally ship in 3-7 days within North America and can be ordered online including lava rocks and fire stones.
Concrete products (our collection of modern fire pits, water features, fire pit accessories, surrounds and tiles) ship in 4-6 weeks unless they are quick ship eligible.
Burners ship within two weeks of full payment. If you require quick ship please contact us.  Expedited shipments can be accommodated depending on the time of year. You can also add any accessories such as lava rocks, firestones, or glass shields at the time of purchase.

Returns Policy

Solus will accept return of products within 7 days. The items must be in their original condition and packaging, and must be returned within 7 days of delivery to the purchaser. An administrative fee of 50% of the total product price will apply to orders returned, except for defective items. 

Should you encounter an issue with the firepit do not ship any item back until you have spoken with a Solus representative and completed a warranty claim form. Filling out a warranty claim form will help us expedite resolution. Before you return the product, we will review your claim, talk with you and request photographs to determine the nature and cause of the defect. Within a reasonable amount of time we will determine whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Returned items can be shipped to:

Solus Decor Inc.
109 Braid Street, BUILDING C
New Westminster, B.C.
V3L 5H4

Cancellation Policy

We accept cancellations within 48 hours of order confirmation. Your money will be refunded less the credit card service fee of approximately 3% of the total.  An administrative fee of 50% of the total product price will apply to all orders that are cancelled after the 48 hour period.

Return & Warranty Forms are available on the downloads page