Read what our customers are saying
Solus prides itself on maintaining good customer service. We appreciate receiving quality feedback from our customers.
This was our second fireplace surround we had ordered through Solus Decor Inc. Our first was a span surround fireplace which was perfect for the renovations in our family room. the surround has a beautiful modern and sleek appearance which is exactly what we were looking for.
For our second fireplace surround, we created our own unique surround with separate pieces solus Decor had and put them together for a specific look we had in mind for our living room fireplace. Kris was very open to our unorthodox requests and extremely helpful. We were very concerned about colour and Kris made himself available to show us sample of colourcs, etc. on more than one occasion. We were anxious with what our end product would be and after a lot of great communication with Kris and the staff at Solus Decor, we were extremely excited with the finalized product!
If we had another fireplace to re-do, we would be back at Solus Decor without any doubt. We would highly recommend Solus Decor and their products if you are looking for high quality fireplace surrounds and accessories. it is worth every penny! Thank you again!!
D Gamble 2009
I bought a Solus Decor fireplace surround 5 years ago. The product, service and instructions were of the highest quality. It is a unique product that has garnered much attention.
Chris Overall 2018
Solus were recommended to us for the best open fire pits. Though expensive, they certainly are [the best] and we totally love it. The finish on the concrete is like looking at an Apple product…fine finish, exacting tolerances and well made.
The packing was perfect to preserve the integrity of the product, the unpacking was easy and the install went without problems.
The service and quotation process was smooth and professional and very helpful. All staff at sit and the manager were polite and professional and very helpful.
I totally recommend this product and firm to deal with.
Jim Kershaw North Vancouver, BC, Canada
Great response and support through the sales process as subsequent follow-up for the after-market purchases.
Irene Hwang Vancouver, BC, Canada 2018
Kris was so helpful with helping me with selecting the firebox and organizing the delivery. The service was outstanding and we highly recommend the Solus products.
Cristen Gould 2018
Beautiful product, sales super helpful and speedy with samples and products. Also very helpful to our gas fitter when he had questions. Thank you.
Toby Warren Kent, UK
With items like this I always try to buy the best products I can afford so they will last. My Solus fire bowl was expensive but it will look good year after year and is the centerpiece of my garden design.
Katy Williams Portland, Oregon, USA
Our fire pit is the perfect modern, clean look we were looking for. It puts out a lot of heat and the flame stays in the bowl. I love that it is quiet and you do not hear the hiss of the gas when it is on. It is very well made and we get man compliments. I originally though I would need to hire a contractor to install it, but my husband and I were able to carry it (36 inches) ourselves to put it in place. We just needed to hire the person to run the gas. Pretty easy.
Sue Ross North Vancouver, BC, Canada
We love our firepit. It adds so much to our patio living. The quality of the product is first class. From my initial visit to the showroom, meeting the staff, touring the manufacturing area, I was totally impressed with this product.
Jeff Dalzeil BC, Canada
We love our firepit and the quality is superior to other products we have seen.
Carina Cassidy Toronto, Canada
As a designer I frequently get asked for fire bowls/pits within landscapes. I find the Solus products to be beautiful, functional and of superb quality.
Susan McCandless Idaho, USA
Beautiful and functional with excellent service. It would have been helpful for firepit product to include information on how to maximize heat distribution, amound and placement of lava and stone rocks. We also installed a fireplace and surround some years ago. We received the same quality of product and service at that time. We are very pleased and never tire of the beautiful addition to our home.
Mike Filchak Mountain Top, Pensylvania, USA, 2018
Fire in my backyard!!!
I love my Solus fire bowl. It is very contemporary looking and a very high quality make. It’s easy to use and as far as I’m concerned required no maintenance. The cover for the bowl has lasted many winters and will certainly enture many more. It has a beautiful flame output, however I wish it had a little more.
I would definitely recommend solus as an addition to anybodies backyard.
Mand and DaveI bought a bio ethanol elevated Halo 36 firepit in LInen from solus Decor as part of my garden re design.
We love it – It’s easy to light, clean, gives a good flame and a substaintial amount of warmth. It was easy to order and the delivery guy was very helpful.
Overall the product is a great quality, good looking and does the job!
Glen Carrington, Carrington Art, London, England, 2018
The selection of fire bowl/pits to choose from is vast to say the least and as for customer service Janet could not have been more helpful.
She gladly chased up any queries I had and got back to me when she said she would. The product itself is stunning and really complemented my project, it arrived blemish free and on time. I’d like to say a big thank you to the team and would highly recommend them to anyone with decent taste. I am currently working on a new project and am working with them again.
Susan Green United Kingdom
We wanted a quality water feature. We found Solus to be extremely professional from start to finish in providing information and helping with sample, to ensure we had the right colour to blend with the rest of our landscaping. Solus provided unprompted updates re delivery and have helped with every piece of information that we have ever requested. their customer services is second to none. The end result is a beautiful water feature that is a centre piece in our garden, perfect to watch and lovely to hear.
Ros Hetreed Kent, England, 2018
Our Solus Dome water feature, found at the Chelsea Flower Show and now positioned on the rear terrace, has a wonderful tinkling echo and can be heard across the entire lenght of the house when the double bifold doors are open, also in the bedrooms above. Its simple but tasteful design could fit anywhere, inside or out. We are delighted with it.
Wendy Dupree Edmonton, Alberta, Canada, 2014
Excellent Service and product from Solus!
I was impressed from my first contact with Solus. Martes answered all of my questions, and our samples arrived right away. Our firebowl arrived on time, in the most incredible packaging, without a scratch, and it looks fantastic in our yard and works great – exactly what we wanted! I wouldn’t hesitate to recommend Solus to anyone looking for a high quality firebowl.
M Dvorak 2013
Very helpful and professional assistane with selecting a fireplace surround. The material available to review options and colours was very helpful. The showroom and displays were also very helpful. Over the phone we received prompt answers to our questions. Solus facilitated shipping to a very complicated location.
Cindy Katsumura 2014
Solus worked with us to find our dream fire table.
I have always loved the look of the solus fire tables! This year when we were finallyl in the market for a fire table, I called them. Their tables were pricey so I thought that my wish to have one was not going to come true. The staff were wonderful and worked with me to find a seconds table that was perfect for our new outdoor living space. You can not even tell it is a seconds (tiny nic on one corner). We love it and spend all our free time around it. It brings our family all to one place for quality time (no TV or video games). It is such a quality product with style. It is artwork.
Incredible company to order from. I ordered the 36 Hemi firebowl to complete my backyard hardscape project. They were awesome to deal with. They provided great advice on colour choices. Never tried to upsell. The customer service was impeccable.
The product itself is better than expected. The purchase and shipping process was quick and flawless.
Highly recommend this product and company.
Steven Barnes Vancouver (2018)
I purchased the 26″ hemi fire bowl and it looks great in our backyard. Kris Roath at Solus Decor was extremely helpful throughout the purchase. He even timed the delivery of the firebowl to coincide almost exactly with the arrival of our gas fitter! I couldn’t be more pleased with the fire bowl and their service.
Keith Kruger (2018)
Awesome service even though we didn’t purchase a product. The 36″ firebowl came with the house we just purchased. They are sending us the valve key that was missing for free. Now that’s customer service.
Kerri Buksa Buzka Designs, Alberta Canada, 2018I have purchased a number of the firebowls from Solus over the years for clients as well as one for my personal use. My clients and I have been extremely happy with the purchase. Customer service has been great, always ready to help.
Lin Heppner Art and Commerce Design Inc, Vancouver, Canada
The quality of Solus products is outstanding and the workmanship is very refined. My client was very pleased with their firebox and the quick turn around from order placement to delivery. The staff members that I dealt with were very helpful, pleasant and professional. Kris Roath was particularly lovely to work with, always on top of what needed to be done.
David Magee Santa Rosa Beach, Florida, USAOur Solus Hemi Fire Bowl is installed at our beach home in Santa Rosa Beach. It sits next to the pool and is both the physical and spiritual focal point of the outdoor patio. We have friends and family who come over to “gather by the pit.” It is easy to start and we hate to ever turn it off because it is both the light and warm we gather around. The cover is easy to slip on and off and the wood top makes for a good table when the pit is not lit. Solus Decor as a company is very responsive and easy to work with as well. Highly recommended.
Pratima Anae Los Angeles CaliforniaI bought the Halo Low fire pit from Solus. It’s beautiful and I couldn’t be happier with it. We live in Los Angeles and purchased a mid century modern home. I took the last 7 years to restore it. The fire pit was one of the first items I purchased. I actually got a year before I needed. I just saw it and knew that it was the one for me. They have great sleek designs in a variety of finishes. It was unlike anything on the market. Customer Service was also excellent. We highly recommend this company.
Ralph Petley-Jones BC, Canada (2018)
The sales staff were informative and prompt. We picked it up ourselves and the staff at your office and warehouse were wonderful. It looks great. We are just waiting for the gas fitter to hook it up. I will report back when that happens.
Kathleen Sullivan Colorado, USA (2018)
I purchased the Hemi 36 fire pit for my deck and it is absolutely beautiful. Solus was great to work with during the entire process and always available to answer questions and provide samples. I would highly recommend this fire pit!
Jaime Latchford BC, Canada (2018)
Our family has 3, 36” Hemi fire bowls and counting. We have be completely satisfied with all of the products we have ordered from Solus. We are constantly complimented on how beautiful the fire bowl looks. Also worth mentioning is the top notch customer service. We will continue to use and recommend Solus to anyone.
Maggie Schneider North Vancouver, Canada (2018)
We have been looking for a fireable for a while but found that many did not produce enough heat. The townhouse where we live has a Solus fire pit on the rooftop so we thought we would give it a try. It is a costly fire bowl but well worth the quality and durability,l as I believe it will last for many years. We have seen many at the local barbecue and hardware stores but nothing compares to the quality of the Solus bowl.
We were also very impressed with the customer service, Graham was always quick to respond with any questions and provided us a few quotes in order to provide us with the best option for us. Shipping was also very communicative and willing to work around my schedule in order for us to receive the product.
I was very please with the whole experience and I’m now enjoying the beautiful fire bowl. It is certainly attracting a lot of neighbors attention!
Michael Johns Edmonton, Canada (2018)
I purchased a natural gas hemi 36 back in 2014, and my family has been using it regularly for the past four years. There’s a lot to like about this product and this company. To begin with, our sales and delivery experience was first-rate. I was a little hesitant about having a heavy concrete product shipped from Vancouver to Edmonton, but I needn’t have worried. Our fire bowl arrived very well packed and crated. Moving the fire bowl into our back yard was easy using the supplied lifting straps, but does require two people. Once installed over the gas line we had run for this purpose, the fire bowl looked stunning–sleek and modern and an instant focal point. We also purchased the hardwood tabletop and all-weather cover, and after living with them for four years, I can recommend both. The tabletop has proven very useful for those times when we’re sitting outside with food and beverages, but have no intention of lighting the fire bowl. The all-weather cover, at least the one we have, has worn like iron. After four Edmonton winters, it’s still in remarkably good shape. The fire bowl itself has exceeded our expectations; it’s easy to light, looks wonderful in operation, and makes sitting in our back yard on a summer’s evening that much more special. We have never regretted our purchase, and we have never hesitated to recommend Solus Decor to the many people who have complemented our fire bowl.
Ben Helps Anna Helps Garden Design, West Sussex, UK, 2017
I have used Solus water features and fire pits in my garden design business for my clients. They are a product of great quality, with a pleasing aesthetic. They can be featured in various styles of well-designed gardens and deserve an appropriate setting and backdrop to show them off to their full potential.
Charles Marriott 2016
I had the pleasure of working closely with Brad Carpenter adn his Team and both Grand Designs 2016 and the prestigious RHS Chelsea Flower Show 2016. Solus Decor UK have a terrific range of high quality products and despite only fairly recently setting up the UK and Europe division, the company has established itself as a leading supplier of Firepits and Water Features.
Tatandles Cheshire, UK (2016)
We purchased the most beautiful firepit from Solus Decor having seen a photo of it in the Sunday Times Home section.
The company was very professional from start to finish. All our questions were answered promptly and they kept us up to date about delivery and setup.
The fire pit came incredibly well boxed up and was delivered on time and with full instructions.
The product is really very attractive and acts not only as a great meeting point in the garden for family and friends, but as a focal point in itself.
Couldn’t recommend it and Solus more.
John R Baillie
We bought a Solus Fire Cube earlier this year. It’s a beautiful looking product, it’s been very easy to set up and to use, and it’s been an effective source of heat when we have been sitting in our garden in the evening.
The people at Solus kept us informed as to when our Fire Cube was going to be delivered and also followed up with us after delivery to ensure that we were happy with it. All in all, great client service.
Dave Brown Contractor, Guildford, Surrey, UK, 2016
Provided a great looking product when I needed it, without any fuss, even though I was often not ready for it. Good back up and communication, all the way through the process. Very easy to work with.
Big Houzz (2016)
Project Date: July 2016
This is a beautiful and well made product. The burners ( the part that fails on cheap fire pits) are solid brass and well made. The size and proportions are ideal for a moderate to larger space. The bowl arrived in a museum standard wooden shipping crate and was well padded to ensure that it was undamaged.
nwalchuk (October 2016)
We received excellent customer service upon visiting the Solus showroom. All of the aesthetic options and the working details were explained and shown to us while there in our one and only visit. Our purchase was then done through email and the pick up date was as stated and packaged extremely well for transport. We are extremely happy with our purchase – Hemi 36 in Cinder with extra concrete rocks.
Jill and Justin 2015
Excellent customer service and well worth the reasonable wait.
We’re very happy with our experience with Solus and the installation. They supply a premium product that is well worth paying a bit more for. The customer service from the first “drop by” the studio, to the design and installation of the final product was stress free. These people love their product and it’s contagious! Huge thank you to both Kris and Elton.
Maureen Mullock Vancouver, BC, Canada (2015)
No complaints at all. Everything went very smooth.
Love our new firepit
Once I saw our firepit onine I was pretty obsessed. We got the elevated halo 36. It’s just so pretty. Solus was lovely to deal with as well. It was easy to order and the rep spent a lot of time on the phone with me helping to pick out the color. The firepit shipped out on time and got here in perfect shape. We are very happy with our purchase.
Mike C Canada (2015)
Outstanding product / service
Great customer service and the quality of the product was exceptional. A little more pricey than others, but well worth extra dollars
Brian Carmer New York, NY, USA (2015)
The entire process was very professional and easy. Product was delivered when promised and quality was very high. It looks great in our back yard.
Shawn Fawcett Montreal, Canada (2015)
Our Hemi 36″ Fire Bowl is Great!
Our condo associaton purchased the Hemi 36″ Fire Bowl and our residents love it! We had it shipped all the way from Vancouver to Montreal and it arrived well-crated, in perfect condition for a straight-forward install. We have it connected with a timer switch, so it is just “set and forget” which is great, since we have many unsupervised resident users. The Hemi is very attractive when burning, and even when not lit it looks like a sculpture. Solus Decor’s after sales service has also been excellent.
Great product, well made, love it.
Packing was the best I have seen for any product I have every received, it’s nice to deal with people who love quality and pay attention to detail.
Edward Bash Dalmatia Landscape Design, 2014
What is it about the Canadians, so friendly and relaxed, but able to deliver on craftmanship and customer satisfaction?
I have ordered fire bowls for clients on two projects. The web site is great because I am able to show clients photos and spec sheets at meetings.
Staff is friendly and easy to talk to, but take care of business as well.
I am happy with quality and service.
Dennis Boyle British Columbia, 2014
Great product and quality of product – expensive but glad I got this compared to a cheaper type of product.
These guys make a fantastic fire bowl. The design and craftmanship are really well done and it’s easy to enjoy the product. It also gets a lot of compliments…
Leonard Karp Tuscon Arizona, USA )2014)
I am very happy with the product and service that was provided regarding my purchase of the firepit.
We have had a Solus fire pit for the past 5 years at our previous home. We now purchased two fire pits for our new home we recently built.
Their fire pits are of the highest quality, look cool and function like no other!
Great Service, great product
I had a good experience with customer service, responses were timely. I LOVE my cube fireplace – it is perfect for our condo balcony!
Janet Bailey White Rock, BC, Canada (2014)
Modern, minimalist firebowls made exceptionally well.
I would not hesitate to buy a fire bowl from Solus again. The people there were very helpful and so easy to work with. the bowls themselves are simply beautiful.
Carmen P 2014
We shopped around for a little bit before deciding on a Fire Bowl from Solus Decor. The sales staff were professional and helpful. The product was great in style and quality. Staff would touch base with us to ensure the specifications and the product’s delivery. Product was delivered as scheduled. We are very happy with our purchase and would buy from Solus Decor again.
Judy Calvert 2014
LOVE my fire cube!
I’m not going to lie, it was a bit expensive, but so worth it. Perfect small size for a 9×9 patio in a high rise apartment building. This company was extremely easy to work with and timelines were bang on.
Eric Fechter 2014
Topflight Product & Service
We purchased a 36″ Elevated Halo fire pit in early 2014. From start to finish, the process was seamless (questions, color samples, shipping import, etc.). The service was tops.
Alister Mathews (2014)
My 1st experience but no doubt I will try them again as becasue I have never seen such quality work before good job
Gus Szentner and Rob Ellyatt 2014
Great product, efficient service.
We installed Solus concrete tiles as a fireplace surround in our new home. We couldn’t be happier with the product’s clean, modern look. Ordering was easy, delivery was on time, and our tiles arrived safe and sound in protective crating
Jordie B 2014
Fantastic company, superior product, amazing customer service.
Bought a solus fire pit. It is sleek and sexy and so well made. It wasn’t even that hard to get into place despite it weighing 250 pounds! working with their sales and customer service was a dream. I only wish it came with more fire stones… [it now does…] there weren’t enough to sufficiently cover in my opinion so we had to order another bag which was not cheap.
Jeffrey Hanratty VErsailles Building and Design, 2014
5 Star service well deserved rating
We have had an excellent service experience with solus. We had a small issue with the fire table we purchased. Solus was fantastic with dealing and immediately resolving the issue with a smile.
Len Chaston Chaston Contruction, Vancouver BC, 2014
The best in the business
We purchased the 36″ Hemi. Love it. Beautifully built. Works like a charm. Simple beauty. Timeless.
Nick Hamad Landscape Architect - Land Expressions LLC, 2014
As Landscape Architects, we are quite impressed with the quality of the material we received form Solus. The concrete work on the HALO fire table we received was excellent, the product arrived timely and in perfect shape. We are confident specifying Solus’ product and will continue to do so for many projects in the future.
Jeremy Miller Houston Landscapes, Vancouver BC 2014
Customer service and quality are unsurpassed.
Working with Kris and Brad is so easy – they find the right product, walk our customers through all of their options, and , when there is a deficiency they work to fix any items immediately.
Kaye Banda Austin Texas, US, 2014
The best with the most to offer!
Our fire pit is the coolest design in Austin, Texas. It is the show stopper on our new deck. It is the place on our deck our friends want to hang out for the evening.
S Kook 2013
Solus Decor was great to work with. Very helpful in giving advice when choosing the correct tiles and timely in their production. I would definitely recommend them.
Lisa Whistler, BC 2013
We are thrilled with our beatuful Solus fire pit! It was a pleasure working with this Vancouver company and even better knowing manufacturing is done in Vancouver. The product design is beautiful, the staff is knowledgable and helpful and the end result is that we have, not just a gorgeous source of heat on our deck, but a unique focal point and conversation piece.
Falken Reynolds Interiors 2013
Leslie McGeough Canmore, Rocky Mountains, Alberta, Canada (2013)
We live in Canmore, Alberta, Canada in the beautiful Bow Valley high up in the Rocky Mountains. We wanted a fire pit on our deck that would provide heat, ambience, and decor. We looked for two eyars before we count the perfect product for us – Solus Decor, Vancouer BC’s hand polished concrete fire pits. Sunning design, craftsmanship and quality. The fire pit has extended our deck season by several months. Solus crated and shipped the firepit, then we used a zoom boom to life the fire pit to our upper deck. Assembly and in installation took 30 minutes. Easy. We use the fire pit almost every evening. The fire pit is worth the money – about $4500 installed.
Contractor 2013 Vancouver, Canada 2013
Solus Decor has provided us with well over 100 fireplace surrounds of different styles as well as their Halo 36″ fire pit. Their product quality is exceptional and they have the best warranty program of any company we’ve ever dealt with.
Briarcliff B&B Massachussets, USA July 2013
Martes at Solus Decor was extremely helpful, answering my many questions promptly and informatively. The firebowl itself came in its own crate, and I was able to track it all the way – very impressive. And we love the finished article: beautifully made and a real style statement. Not a cheap purchase, but a real investment and, in my eyes, totally worth it.