I have purchased a number of the firebowls from Solus over the years for clients as well as one for my personal use. My clients and I have been extremely happy with the purchase. Customer service has been great, always ready to help.
The quality of Solus products is outstanding and the workmanship is very refined. My client was very pleased with their firebox and the quick turn around from order placement to delivery. The staff members that I dealt with were very helpful, pleasant and professional. Kris Roath was particularly lovely to work with, always on top of what needed to be done.
The sales staff were informative and prompt. We picked it up ourselves and the staff at your office and warehouse were wonderful. It looks great. We are just waiting for the gas fitter to hook it up. I will report back when that happens.
I purchased the Hemi 36 fire pit for my deck and it is absolutely beautiful. Solus was great to work with during the entire process and always available to answer questions and provide samples. I would highly recommend this fire pit!
Our family has 3, 36” Hemi fire bowls and counting. We have be completely satisfied with all of the products we have ordered from Solus. We are constantly complimented on how beautiful the fire bowl looks. Also worth mentioning is the top notch customer service. We will continue to use and recommend Solus to anyone.
We have been looking for a fireable for a while but found that many did not produce enough heat. The townhouse where we live has a Solus fire pit on the rooftop so we thought we would give it a try. It is a costly fire bowl but well worth the quality and durability,l as I believe it will last for many years. We have seen many at the local barbecue and hardware stores but nothing compares to the quality of the Solus bowl.
We were also very impressed with the customer service, Graham was always quick to respond with any questions and provided us a few quotes in order to provide us with the best option for us. Shipping was also very communicative and willing to work around my schedule in order for us to receive the product.
I was very please with the whole experience and I’m now enjoying the beautiful fire bowl. It is certainly attracting a lot of neighbors attention!
I purchased a natural gas hemi 36 back in 2014, and my family has been using it regularly for the past four years. There’s a lot to like about this product and this company. To begin with, our sales and delivery experience was first-rate. I was a little hesitant about having a heavy concrete product shipped from Vancouver to Edmonton, but I needn’t have worried. Our fire bowl arrived very well packed and crated. Moving the fire bowl into our back yard was easy using the supplied lifting straps, but does require two people. Once installed over the gas line we had run for this purpose, the fire bowl looked stunning–sleek and modern and an instant focal point. We also purchased the hardwood tabletop and all-weather cover, and after living with them for four years, I can recommend both. The tabletop has proven very useful for those times when we’re sitting outside with food and beverages, but have no intention of lighting the fire bowl. The all-weather cover, at least the one we have, has worn like iron. After four Edmonton winters, it’s still in remarkably good shape. The fire bowl itself has exceeded our expectations; it’s easy to light, looks wonderful in operation, and makes sitting in our back yard on a summer’s evening that much more special. We have never regretted our purchase, and we have never hesitated to recommend Solus Decor to the many people who have complemented our fire bowl.
We purchased the most beautiful firepit from Solus Decor having seen a photo of it in the Sunday Times Home section.
The company was very professional from start to finish. All our questions were answered promptly and they kept us up to date about delivery and setup.
The fire pit came incredibly well boxed up and was delivered on time and with full instructions.
The product is really very attractive and acts not only as a great meeting point in the garden for family and friends, but as a focal point in itself.
Couldn’t recommend it and Solus more.