5 Star service well deserved rating

We have had an excellent service experience with solus. We had a small issue with the fire table we purchased. Solus was fantastic with dealing and immediately resolving the issue with a smile.

I have purchased a number of the firebowls from Solus over the years for clients as well as one for my personal use. My clients and I have been extremely happy with the purchase. Customer service has been great, always ready to help.

Solus’ products are simply the highest quality and their service is always amazing. We are very proud to have such a great company in Vancouver, and to use their products here and abroad.

I have used Solus water features and fire pits in my garden design business for my clients. They are a product of great quality, with a pleasing aesthetic. They can be featured in various styles of well-designed gardens and deserve an appropriate setting and backdrop to show them off to their full potential.

Customer service and quality are unsurpassed.

Working with Kris and Brad is so easy – they find the right product, walk our customers through all of their options, and , when there is a deficiency they work to fix any items immediately.

Solus Decor has provided us with well over 100 fireplace surrounds of different styles as well as their Halo 36″ fire pit. Their product quality is exceptional and they have the best warranty program of any company we’ve ever dealt with.

Martes at Solus Decor was extremely helpful, answering my many questions promptly and informatively. The firebowl itself came in its own crate, and I was able to track it all the way – very impressive. And we love the finished article: beautifully made and a real style statement. Not a cheap purchase, but a real investment and, in my eyes, totally worth it.

As a designer I frequently get asked for fire bowls/pits within landscapes. I find the Solus products to be beautiful, functional and of superb quality.

What is it about the Canadians, so friendly and relaxed, but able to deliver on craftmanship and customer satisfaction?

I have ordered fire bowls for clients on two projects. The web site is great because I am able to show clients photos and spec sheets at meetings.

Staff is friendly and easy to talk to, but take care of business as well.

I am happy with quality and service.

The quality of Solus products is outstanding and the workmanship is very refined. My client was very pleased with their firebox and the quick turn around from order placement to delivery. The staff members that I dealt with were very helpful, pleasant and professional. Kris Roath was particularly lovely to work with, always on top of what needed to be done.

Both your fire table and service are of excellent quality and surpass our client’s exacting expectations.

As Landscape Architects, we are quite impressed with the quality of the material we received form Solus. The concrete work on the HALO fire table we received was excellent, the product arrived timely and in perfect shape. We are confident specifying Solus’ product and will continue to do so for many projects in the future.

The selection of fire bowl/pits to choose from is vast to say the least and as for customer service Janet could not have been more helpful.
She gladly chased up any queries I had and got back to me when she said she would. The product itself is stunning and really complemented my project, it arrived blemish free and on time. I’d like to say a big thank you to the team and would highly recommend them to anyone with decent taste. I am currently working on a new project and am working with them again.

Provided a great looking product when I needed it, without any fuss, even though I was often not ready for it. Good back up and communication, all the way through the process. Very easy to work with.