Shipping Worldwide

Shipping & Lead times for Canada and the USA

Shipping fire and water features made of concrete may sound expensive and difficult but it’s actually quite reasonable and easy. We regularly ship to residences, hotels, restaurants, and commercial sites around the world. All of our long-distance shipments are packaged in museum quality crates to ensure that they are protected during shipping and when stored on site. Local orders are packed on pallets and thoroughly wrapped to ensure that they arrive in one piece. Orders are generally delivered curbside to the street in front of your site where the crates can be easily dismantled using a cordless drill. Our delivery success rate is over 99.8%. Solus products are available to both homeowners and professionals worldwide.

• In-stock products are ready to ship within 4-6 weeks. Poured-to-order pieces are generally shipped within 6 to 8 weeks. If you have special requirements please contact our sales team to discuss options. Quick ship options can be arranged if the product is in stock.
• All Fire Pits, Water Features, Surrounds, and Tiles are individually wrapped and crated in museum-quality crates to ensure that they arrive in perfect condition. Local orders are packed on pallets for safe delivery and easy unpacking.

Worldwide shipping options include:

• Curbside delivery places your crates or pallets on the street in front of your location where they can be unpacked. Lifting of the products into place is not included with this delivery option.
• Airfreight by special request.

Please contact us to discuss specific shipping requirements and we will work with you to find a solution.

Very helpful and professional assistance with selecting a fireplace surround. The material available to review options and colours was very helpful. The showroom and displays were also very helpful. Over the phone, we received prompt answers to our questions. Solus facilitated shipping to a very complicated location. M Dvorak 2013

Delivery Policy

General Information

All orders are subject to product availability. In-stock products will be ready to ship within 4 weeks. Products out of stock or poured to order, within 6 to 8 weeks. Delivery times may vary depending on seasonality. If you have special requirements please contact our sales team to discuss options.

Delivery Location

Items offered on our North American website are available for delivery to addresses in North America, Asia, the Caribbean, and any other locations where North American and European certification is recognized. At last count, we have 5,000 installations in over 30 countries. Orders shipping to the UK, Europe, or the middle east must be placed through Solus Decor UK and Solus Decor Spain. Lead times vary depending on stock within the UK warehouse.

Delivery Dates

A “ready-to-ship” date and an estimate of days in transit will be provided to you once your order is placed depending on its in-stock status. Your actual ship date will be coordinated and pre-approved by you. Once your crate leaves our warehouse, you will receive a Shipping Notification with a tracking number. The carrier will call ahead (usually when the shipment is on its way) and arrange an actual delivery date. Unless there are exceptional circumstances, we make every effort to fulfill your order within 40 business days from the date your order is placed. Please note we do not ship on Saturdays, Sundays, or Statutory Holidays. Transit days are Standard Business Days, Monday thru Friday. The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

All orders within Metro Vancouver and the Fraser Valley are packed on pallets and thoroughly wrapped to protect them during shipping and from the elements. Long-distance shipments are encased in museum quality crates which can be disassembled using a cordless drill. We do not recommend leaving any packaged items outside or unpacked as this may lead to discoloration of the concrete. Worldwide shipping options include:

• Curbside delivery places your crates or pallets on the street in front of your location where they can be unpacked. Lifting of the products into place is not included with this delivery option.
• Airfreight by special request.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. We would be happy to include shipping costs in your quote. Please inquire here for a quote on the product(s) you are interested in. Sales tax within Canada is charged according to the province or territory to which the item is shipped. Outside of Canada, we do not collect sales tax and it is the responsibility of the customer to pay any required taxes.

Damaged Items in Transport

If there is any visible damage to the packaging or crate on delivery, make a note on the shipping waybill of the damage to the crate and contact us immediately at info@solusdecor.com or 1 877 661 2529.

Questions

If you have any questions about the delivery and shipment of your order, please contact us at info@solusdecor.com or 1 877 661 2529.